Sales Manager

Place Malaysia

Discipline Sales

Graduation level Higher vocational education, University education

Amount of hours 40

Experience Professional, Senior

Date added: 07-12-2018

Job description

The Sales Manager is responsible for managing selected customer relationships and realizes profitable growth.


Key duties an responsibilities
  • Develop and execute the approved sales plan for the selected accounts, ensuring profitable growth in the selected market segments.
  • Proactively develop long-term relationships with assigned accounts. Provide the Account Team with relevant customer feedback and initiate required action plans.
  • Develop and monitor Key Performance Indicators (KPIs) relating to customer satisfaction and Account Team performance based on the agreed commercial targets as stated in the sales plan.
  • Draft contracts, obtain internal approval and negotiate contracts with customers.
  • Develop an understanding of the business environment by conducting market assessments, benchmarks and competitor analysis.
  • Define the required Account Team resources to support Sales activities.
  • Build long-term customer relationships with all relevant DMU’s and organise relevant meetings with senior management.
  • Report achievement periodically based on the agreed KPIs.
  • Has the authority to make commitments on delivery schedules, target costing, long term customer agreements based on the authorisation matrix as defined in the Quality Management System (QMS).
  • Established and describes as process owner the necessary processes resulting from above responsibilities and assures the proper functioning of the organisation according to these processes.
  • Ensures that the processes are delivering their intended outputs.
  • Report on the performance of the quality management system and on opportunities for improvement in particular to Quality Management Representative (QMR) and/or Managing Director (MD).
  • To ensure the promotion of customer focus throughout the organisation.
  • To ensure that integrity of the Quality Management System is maintained when the changes to the Quality Management System are planned and implemented.
  • To monitor profitability and initiate Cost Price Reduction projects and transfer to KMWE Low Cost Centres.
  • To implement the continuous improvement process and identify the Critical Success Factors and implement the KPIs based on Quality, Logistics, Technical and Cost (QLTC).
  • Identifies products, services and cost and technology roadmaps that meet customer need and business objectives.
  • To proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Provide the required input for defining the strategic plan and development of technical roadmaps.
  • To initiate and maintain the required internal and external relationships and networks.
  • To provide relevant market information and customer expectations to the KMWE management and initiate corrective action if needed.


Required knowledge, competences and skills
  • Degree in Mechanical or Business Management (Bachelor/Master Degree) with additional commercial courses and training.
  • Minimum of 5 years relevant working experience in a technical sales position preferably in the equipment building or machining industry.
  • Proven track record in prospecting new customers and generating revenues from new customers.
  • Proven skills required to create, maintain and enhance customer relationships.
  • Excellent communication and negotiation skills and capable to inspire, motivate and achieve commitment from both customers and colleagues.
  • Excellent English language skills both spoken and written.
  • Proven leadership competences by showing determination in achieving excellent results and showing determination to win.
  • Shows experiences in business/sales planning and execution and knowledge of contracting, negotiating and change management.
  • Shows sound understanding of the market and external environment and the ability to translate this in clear business objectives.
  • Knowledge of sales execution and account management processes.
  • General knowledge of project management, manufacturing technologies and production logistics.
  • Experience in giving presentations on a one-to-one basis and to larger groups.
  • Working knowledge of Microsoft Office; Excel, Word and Power Point.
  • Demonstrates strong analytical skills and finding ways to get the things done better, more efficiently and more effectively.
  • Bonds people to the business by winning commitment and motivates people to achieve the best from them.
  • Demands achievement of high performance goals and standards, set examples, clarifies expectation and actively manages performances to ensure success.

Apply now!

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